How can we help?

Help & FAQs

Getting Started

How do I create a NY Luxury Cleaning service Account?

When you book service an account is automatically created for you.  Simply set up your account, choose your password, and you’re ready to go. Alternatively you can create and log into your account at this link https://nyluxurycleaningservice.launch27.com/login.

Do you service my area?

If you’re within the New York Metro area, absolutely.  If we can reach your home within one hour of New York you’re in!

What is included in a standard cleaning?

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

How much will it cost?

We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on the website.

Do you bring your own cleaning supplies, products and equipment?

Yes, all Lux cleaner’s will come with their own cleaning supplies. However, if you have a specific cleaning product you would like us to use we will be happy to!

Can I request special tasks or extras?

Sure thing. Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.

Manage Your Account

How do I log into my account?

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

How do I change my password?

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

How do I reset my password?

Log into your account at https://nyluxurycleaningservice.launch27.com/login and select “Forgot Password” and enter your email address, from there you will be prompted to complete a password reset.

How do I change my address?

Log into your account at https://nyluxurycleaningservice.launch27.com/login and update your address on file.

How do I change my credit card?

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

How do I book my first appointment?

Simply go to our booking form and schedule your appointment online. Alternatively you can give us a call if there are any issues at all.

Pricing & Policies

How do I use my NY Luxury Cleaning service credits?

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

Can I apply a coupon to an existing appointment?

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

Why are vouchers for first time customer only?

We offer tons of incentives for our clients such as discounts on reoccurring services, holidays, birthdays etc.

Why do you need my credit card information to redeem a voucher?

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

Trust & Safety

Can I trust my cleaning professional?

All of our cleaners are interviewed and pass a nationwide detailed background check. Only about 10% of the people that apply end up working as a Luxury certified cleaner.

What happens if something goes wrong during my appointment?

If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it.  That’s our promise to you!

Do the cleaning professionals go through a background check?

Yes they do.  We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.

What is your refund policy?

If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within 24 hours). If after our re-clean is completed and you’re still not happy with service, we offer a full refund.

Covid-19 Measures

Our Lux Cleaners take the following precautions & measures to fight against the spread of germs and viruses. Our Lux Cleaners are taking steps to do their part in keeping everyone healthy. This includes:

  • Washing hands regularly
  • Disinfecting equipment between each job.
  • Staying home when they are not feeling well.
  • Wearing masks, shoe coverings and gloves.
  • Practice physical distancing in your home, as appropriate.

If you would like any additional measures taken contact us directly.